Privacy Policy

Hdiv Security S.L. (“Hdiv”, “we/us”) is committed to protecting the privacy of all users of our website and Services (“You/r”). This Privacy Policy is part of the Hdiv Terms of Use and explains our practices regarding the use of personal data collected and processed through our Services. Defined terms set out herein shall have the same meaning as in Hdiv Terms of Use of which it forms part.

By navigating on our website and in particular providing us any data through online forms, or contacting us via email, you consent to the processing of your data in accordance with this policy.

Data Controller

The entity responsible for data is HDIV Security S.L., located at Mikeletegi 69 4th Floor, San Sebastián, Gipuzkoa, 20009, Spain and with CIF ES-B75151167. All communications regarding the processing of your personal data shall be directed to

Personal Information We Collect About You

We collect and process the following data of our platform users:

  1. Navigation. Due to the standards of communications on the Internet, when you visit our website we automatically receive the URL of the site from which you come and the site you visit when you leave our website. We also receive the internet protocol ("IP") address of your computer and the type of browser you are using. We use this information to analyse global trends to improve the service. This information is not shared with third parties without your consent. Except for the above, and what is stated in our cookies policy, we do not automatically collect any type of personal data if you are only browsing the website.
  2. Contact us, subscribing, commenting, requesting demos or free trials. If you write to us, or interact with us on the website, e.g. you want to contact us, ask for a demo or trial, subscribe to our blog, provide comments, etc. we collect the information you complete on our webform (including in general your name, your company, website, your professional email address) and the message you wish to send us. All data indicated * are mandatory, without them we cannot respond to you. Hdiv may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications.

Unless differently stated, these data are required and if they are not provided, we cannot take the action you are requesting us.

It is important that the personal data we hold about you is accurate and current. You are responsible for the accuracy of the information you provide to us and you are expected to update any information you provide us with.

Prohibited data. In all events, it is forbidden to submit to us or upload to the Services any data that contains sensitive personal data that is relative to identifiable persons such as: your and or third party’s racial origin, membership in a trade union, religion, ideology and sexual life, your and or third party’s health; or your and or third party’s relative to the commission of criminal offences or proceedings and associated penalties or fines.

Data Use

We use your personal data for the following purposes, to:

  1. Operate our website
  2. Contact you and communicate with you
  3. Manage any service or action you are requesting us
  4. Send you newsletters, email notifications or commercial communications in general about the services and products and the news, offers or promotions offered by us
  5. Conduct surveys or test features
  6. Improve our services, products and website
  7. When we believe it’s necessary, in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security or integrity of our services

Commercial Communications. In addition, you consent to receiving commercial communications from us regarding our and other services (see below). If later you do not wish to receive commercial Information about us and our services (defined below), you can expressly opt out by sending a notification to or by clicking the unsubscribe link in our email communications.

Data Sharing

General. Hdiv will not share your personally identifiable information with third parties, except as provided in this privacy policy.

Resellers and Partners. We may also share personally identifiable information with business partners, authorized third-party agents, contractors, distributors and resellers for the purposes described in this privacy policy. Additionally, if you purchase a product through a partner, distributor, or reseller, that party may provide you with information about related products and services that may be of interest to you, in accordance with that partner, distributor, or reseller’s privacy notice.

Interest-based advertising. The information you provide to us about your interest in our products may be pseudonymized and shared with third parties, where allowable, to provide more relevant advertising of Hdiv products and services. If you receive Hdiv advertising on a third party website and you click on our product or service advertising, we will know the domain you come from. We do not track your other activities on that website.

Legal Basis

The legal basis of our processes is:

  1. Your consent for sending you commercial emails, news about us and our products and promotional offers.
  2. Our legitimate interest in contacting you and responding to your requests about our business, providing you with our services and considering the Partnership and work requests.
  3. The comply with a legal or regulatory obligation: means to process your personal data when necessary to comply with a legal or regulatory obligation to which we are subject.

Data Disclosure

We process your personal data confidentially in accordance with the applicable legislation. Unless stated otherwise, your personal data will not be provided to third parties.

However, we shall disclose any personal or other data you provide us in compliance with a legal obligation or in order to correctly deliver our Services or perform other obligations in accordance to the applicable regulations.

Furthermore, we can make the personal data available to any company interested in buying or buying the Company or a part of your business and, consequently, give access to any national or international auditors to carry out your "due diligence".

International Transfer (Third-Party Service Providers)

We use several third-party services to provide our Services (such as web hosting providers, storage, customer management, analytics, survey and email service providers) some of which are located in the US, a country that does not provide adequate general guarantees for the protection of personal data. However, these companies are part of the shield of privacy "EU-US Privacy Shield" (that you can check here

Data Retention

We will only retain your account data for as long as it is necessary to fulfil the purposes for which we collected them, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your data personal and if we can achieve those purposes through other means and the applicable legal requirements.

Once such personal data is no longer used for the aforementioned purposes, it will be blocked for a period of 6 years, for legal or administrative reasons, such as the defense of our responsibility and compliance with mandatory legal obligations, subject to the applicable law.

Security Measures

We implement security measures and personal data protection schemes as required by law to maintain the confidentiality and integrity of your data and protection against unauthorized access, modification or destruction.

Your Rights

You have the following rights under the data protection laws in relation to your personal data: the right to request access to your personal data (commonly known as a "data subject access request"); to request the correction of the personal data we have about you; to request the erasure of your personal data; to object to the processing of your personal data when we are relying on a legitimate interest (or those of a third party); to request the restriction of processing your personal data; to request the transfer of your personal data to you or a third party (right to data portability); to withdraw your consent at any time where we are relying on consent to process your personal data.

You can make the aforementioned rights effective by contacting us at or at Hdiv Security S.L., to the address indicated above.

You also have the right to file a complaint with the competent authority, in this case, the Spanish Agency for Data Protection (Spanish Agency for Data Protection), Jorge Juan Street, 6, 28001 Madrid, Spain.


We reserve the right to modify the terms of this Privacy Policy and will notify you by clear notice of these changes by email, on our website, and in this Privacy Policy. If you continue to use our Services after such update, you will be deemed to accept the new terms. If you do not accept the update, let us know and we will cancel your account and we will delete your personal data (except when it is necessary to keep them for legal purposes) and you will not be able to continue using our services.

Unless a specific local regulation sets forth to the contrary, the Privacy Policy is governed by the laws of Spain.

Last modified: Oct 30, 2018